If you previously managed an online store, you have likely experienced some spike in activity due to the ongoing pandemic. People are heading online to buy their things to keep safe. While this might seem like good news for businesses,…
What people have to say about your business can make or break your reputation. However, your online rating can get skewed when the only customer feedback you get is from disgruntled customers. Even when customers are satisfied with your service…
Reputation is the sum of how society—including customers, stakeholders, workers, and the broader public—perceives a company or person. Statements, behaviors, affiliations, third-party criticism, social media, and, most notably, Google search results all have an impact on your reputation. In the…
It is no longer a secret that social media platforms like Facebook are powerful tools for growing brands and improving their digital reputation. After all, most of their customer base uses such platforms. Exerting effort into social media can allow…
Consumers have the luxury of background checking a brand and checking whether they would like to support that business through the internet. Google has been a great tool in that regard, but that usually means enterprises now have to navigate…
There used to be a time when word-of-mouth would simply suffice in letting people know how good your products and services are. However, times have changed, and people aren’t just going to trust mere comments on a social media site.…
How often have you not ordered from a particular brand or business because it didn’t have enough positive reviews online? Or perhaps, maybe because it didn’t have any reviews at all? The ultimate question here is, how likely are you…
Businesses must always listen to their customers; hence, the importance of feedback. Collecting customer feedback is one of the best ways to hear what your customers have to say, and by doing so, it can help your business grow faster.…
The Coronavirus pandemic has undoubtedly affected the way businesses operate. Seeing that most businesses have turned to online solutions to keep operations afloat, it is also critical to keep your reputation positive if you want to stay profitable. But how…
We’re living in a digital age, where everything has made its way online. All businesses, both product-based and services-based, are flourishing online. Nearly all businesses have an online presence today, but why is it that customers trust some more than…