Consumers have the luxury of background checking a brand and checking whether they would like…
It is no longer a secret that social media platforms like Facebook are powerful tools for growing brands and improving their digital reputation. After all, most of their customer base uses such platforms. Exerting effort into social media can allow businesses to interact with their customers and build strong relationships.
That being said, simply being available on such platforms is not enough. You must ensure customers are happy. You must understand the difference between positive growth online and merely wasting time. As such, we will focus on Facebook and what you can do to strengthen your brand reputation on that social media platform:
- Set up or claim pages
If you are new to all of this, the first thing you can do is to go and claim your unmanaged pages or create your own. Your branding and reputation management efforts will revolve around these pages. After you have claimed your pages, have Facebook verify them. This will ensure that your existing customers can find your page with ease rather than run into fake accounts. Verified pages will also rank much higher, improving your online visibility and reputation.
- Update your information
You must include your basic information in your pages, such as your business name, address, phone number, store hours, and the like. This information is important because many customers use such pages as a reference when they want to interact with a business. Any mistake in your information can result in broken trust. To avoid this issue, keep your information updated so that potential customers can find you more easily.
- Manage your recommendations
Facebook Recommendations is where your reviews will be located, and it will be home to the ratings of your brand. You must enable this because, first off, many customers rely on reviews to finalize purchases. Second, it will help you identify any pain points, allowing you to improve your services.
When managing your recommendations, take the time to thank people who gave positive reviews and appropriately respond to negative reviews. This way, customers can know that you care about their input, which is a big plus to any company’s reputation.
- Upload informative and relevant content
People go to Facebook for many reasons. Some go to chat with friends and family, and others simply look at other people’s days. A lot of people use it for entertainment, and it is your job to provide such content. You do not have to upload funny videos or anything like that. You just need to provide relevant information about your brand and offerings. You can also use educational material to build your authority, enhancing your reputation as a trustworthy figure in your industry.
Your company’s online reputation is priceless, and you should be doing whatever it takes to maintain a positive one. Sure, there will be moments when your reputation will take hits, but improving your brand and navigating social media carefully can go a long way towards ensuring a good reputation. Your customers can also feel valued if you make every attempt to address their concerns. This will lead to loyal customers that will stick with you in the long run, ensuring that you remain successful in this ever-competitive business world.
TurnKey Reputation is made up of reputation experts in Florida who can boost a company’s reputation through an automated reputation marketing system. Reach out to us today and grow your online reputation to achieve success!