ALL OF OUR CUSTOMERS EXPERIENCE A SIGNIFICANT INCREASE IN REVIEWS!
However, if customers tell you they left a review and you’re not seeing it published online there could be several explanations:
1st REASON: Your customer clicked 4 or 5 on the review link then our software sent them over to Google, Facebook, etc and they NEVER finished the review there and posted it. They have to go where our software sends them write the review and actually post it on the platform. Just choosing stars will NOT finish the review on the review site.
2nd REASON: Google and other sites sometimes take a few days to publish new reviews. We believe they are internally checking to make sure the reviews are real and NOT fake. So it is normal for a few day delay before you see the reviews actually posted. They are not instant.
3rd REASON: Sometimes Google and other sites will show up top Most Relevant Review. This can be an older review. This does not mean the newer reviews are not there. They can do a search for NEWEST reviews, by selecting the filtering option.